Privacy Policy

LocalStar Digital (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at localstardigital.com or engage with our services.

1. Information We Collect

Information You Provide Directly

When you fill out our contact form, book a strategy call, or communicate with us, you may provide:

• Name (first and last)
• Email address
• Phone number
• Business website URL
• Information about your business and marketing goals
• Service interests

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type, version, and language preferences
• Operating system and device information
• Pages visited, time spent, and navigation patterns
• Referring website or source
• Date and time of your visit

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and schedule strategy calls
• To provide, maintain, and improve our SEO, GEO, and digital marketing services
• To send you information about our services that may be relevant to your business (with your consent)
• To analyze website usage and improve our website experience
• To comply with legal obligations and protect our rights
• To detect and prevent fraud or abuse

3. SMS/Text Message Communications

If you provide your phone number and opt in to receive text messages from us, the following applies:

• Transactional messages: With your consent, we may send non-promotional messages such as appointment confirmations, service updates, and account notifications.
• Marketing messages: Only with your separate, explicit opt-in consent, we may send promotional offers and marketing communications. You may opt out at any time.
• Opting out: Reply STOP to any text message to immediately opt out of further messages of that type. Reply HELP for assistance.
• Message frequency: Message frequency varies. Standard message and data rates may apply.
• SMS consent data sharing: Your SMS consent information and phone number are not shared with or sold to third parties for their marketing purposes. We may share this data only with our SMS service provider (LeadConnector/Twilio) solely for the purpose of delivering the messages you consented to.

We record the date, time, and source page of your consent for our compliance records. Providing your phone number and consenting to messages is not required to use our services or submit an inquiry.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience. These include:

• Essential cookies: Required for basic website functionality such as page navigation and security.
• Analytics cookies: Help us understand how visitors interact with our website so we can improve the experience. We may use services like Google Analytics for this purpose.

You can control cookie preferences through your browser settings. Disabling certain cookies may limit some website functionality.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:

• Service providers: Trusted third-party vendors who assist us in operating our website and delivering services (e.g., hosting providers, email services, CRM platforms). These providers are contractually obligated to protect your data.
• Legal requirements: When required by law, regulation, legal process, or governmental request.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With consent: When you have given us explicit permission to share your information for a specific purpose.

6. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (HTTPS/TLS), secure hosting infrastructure, and access controls that limit data access to authorized personnel. While no method of transmission over the Internet is 100% secure, we strive to use commercially reasonable means to protect your data.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Contact form submissions and client data are retained for the duration of our business relationship and for a reasonable period thereafter for legal and record-keeping purposes.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal exceptions.
• Opt-out: Unsubscribe from marketing communications at any time using the link in our emails or by contacting us directly.

To exercise any of these rights, contact us at hello@localstardigital.com. We will respond to your request within 30 days.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to request deletion of your data, and the right to opt out of the sale of personal information. We do not sell personal information. To submit a CCPA request, contact us at hello@localstardigital.com.

10. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: